Walkr

Privacy Policy

Last updated: 9/12/2025

1. Introduction

Rethela Technology ("we," "our," or "us") operates the Walkr platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our walk-based delivery service.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable data protection laws including the Information Technology Act, 2000, and the Personal Data Protection Bill (when enacted).

2. Information We Collect

Personal Information:

Name and contact information (phone number, email)
Delivery addresses and location data
Payment information (processed securely through Razorpay)
Account credentials and profile information
Communication preferences
Government-issued ID (for walker verification)
Emergency contact information

Delivery Partner Information:

Identity verification documents (Aadhaar, PAN, driving license)
Vehicle registration and insurance details
Background check and verification status
Bank account details for payments
Performance ratings and delivery history
Location tracking during active deliveries
Earnings and payment transaction history
Safety training completion records

Usage Information:

Delivery history and preferences
App usage patterns and interactions
Device information and IP addresses
Location data for service provision
Customer support communications
Rating and feedback data
Search queries and preferences

Automatically Collected Data:

Device type and operating system
Browser type and version
App version and crash reports
Network information and connection type
Usage analytics and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

General Service Purposes:

Providing and improving our delivery services
Processing payments and managing transactions
Connecting customers with walkers
Real-time tracking and delivery updates
Customer support and dispute resolution
Service optimization and analytics
Legal compliance and fraud prevention
Marketing communications (with consent)
Quality assurance and training
Safety and security monitoring
Research and development

4. Information Sharing

We may share your information in the following circumstances:

Service Providers:

Payment processors (Razorpay) for secure transactions
Walker partners for delivery coordination
Cloud service providers for data storage
Analytics and monitoring services
Communication service providers (SMS, email)
Maps and location services (Google Maps)

Legal Requirements:

Compliance with applicable laws and regulations
Response to legal requests and court orders
Protection of rights, property, and safety
Fraud prevention and security measures
Tax and regulatory reporting

Business Transfers:

Merger, acquisition, or sale of assets
Corporate restructuring or reorganization
Transfer of business operations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest (AES-256)
Secure payment processing through Razorpay
Regular security audits and vulnerability assessments
Access controls and multi-factor authentication
Employee training on data protection
Incident response and breach notification procedures
Regular backup and disaster recovery testing
Secure development practices and code reviews
Network security and intrusion detection

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services and user experience
Prevent fraud and ensure security

Retention Periods:

Account data: 7 years after account closure
Transaction data: 10 years (tax compliance)
Communication logs: 3 years
Location data: 2 years
Analytics data: 5 years (anonymized)
Support tickets: 5 years

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured format
Restriction: Limit how we process your data
Objection: Object to certain processing activities
Withdrawal: Withdraw consent for marketing communications
Complaint: Lodge a complaint with supervisory authorities

8. Data Deletion and Account Removal

Right to Deletion:

You can request complete deletion of your account and data
Deletion requests are processed within 30 days
All personal data is permanently removed from our systems
Anonymized analytics data may be retained
Legal records are retained as required by law

Deletion Process:

Submit deletion request through app settings or email
Verify your identity to prevent unauthorized deletion
Complete any pending deliveries or payments
Receive confirmation of deletion within 30 days
Data is permanently erased from all systems

App Deletion vs Account Deletion:

Uninstalling the app does not delete your account
Account deletion must be requested separately
Data remains accessible through web platform until deletion
Push notifications continue until account deletion
You can reinstall the app and access your account

Data Recovery After Deletion:

Account deletion is irreversible
No data recovery is possible after deletion
You must create a new account to use our services again
Previous delivery history cannot be restored
Partner verification must be completed again

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential cookies: Required for basic functionality
Analytics cookies: Help us understand usage patterns
Preference cookies: Remember your settings and choices
Marketing cookies: Deliver relevant advertisements
Security cookies: Protect against fraud and abuse

You can control cookie settings through your browser preferences or our cookie consent manager.

10. Third-Party Services

Our service integrates with third-party services:

Razorpay: Payment processing and security
Google Maps: Location services and address validation
Firebase: Backend services and analytics
Communication services: SMS and email delivery
Analytics services: Usage tracking and optimization
Cloud storage: Data backup and storage

These services have their own privacy policies, and we encourage you to review them. We only share data necessary for service provision.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately. Users between 13-18 years must have parental consent to use our services.

12. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. We use standard contractual clauses and adequacy decisions where required.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify you within 72 hours of becoming aware of the breach
Provide details about the nature and scope of the breach
Outline the steps we are taking to address the issue
Recommend actions you can take to protect yourself
Report to relevant authorities as required by law

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through our app, email, or website at least 30 days before the changes take effect. Your continued use of our service constitutes acceptance of the updated policy. You can review the current policy at any time on our website.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Rethela Technology

WeWork NESCO IT Park, Building 4, North Wing

Western Express Hwy, Goregaon, Mumbai 400063

Email: hello@walkr.in

Data Protection Officer: dpo@walkr.in

Privacy Requests: privacy@walkr.in

Support: support@walkr.in

Delivery Partner Support: delivery@walkr.in

Retail Partner Support: retail@walkr.in